Shipping & Delivery Policy

At JOYT – Joy Of Your Tails, we want every order to reach you and your furry best friend safely and smoothly. Please read our shipping, delivery and payment terms before placing an order.

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1. Payment Methods

We currently offer the following payment options:

Online Prepaid Payments

We accept credit cards, debit cards, UPI and digital wallets. No additional payment charges apply to prepaid orders.

Cash on Delivery (COD)

• COD is available only on eligible orders up to ₹3,000.

• COD is not available for orders exceeding ₹3,000.

• Shipping charges apply to COD orders and will be displayed at checkout.

• We reserve the right to restrict COD availability for specific products, delivery pin codes or orders at our discretion.

Order Confirmation

To ensure successful delivery, we may contact you via phone call or WhatsApp to confirm your order details, particularly for COD orders. This helps us minimise failed delivery attempts and ensure your order reaches you successfully.

Orders may be held for confirmation where necessary.

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2. Shipping Charges

• Within India:

We offer free shipping across India on all prepaid orders.

For COD orders, applicable shipping charges will be calculated and displayed at checkout before you complete your purchase.

• International Shipping

International orders are subject to shipping charges calculated based on the shipment's weight, dimensions and destination.

Before dispatch, our team will contact you with the available shipping options and applicable charges. International orders will be processed for dispatch once the shipping arrangements and charges have been agreed upon.

Any customs duties, import taxes, tariffs or other charges imposed by the destination country are the sole responsibility of the customer. These charges must be paid directly to the relevant customs authority or other applicable local authority.

 

3. Delivery Timelines

Our estimated delivery timelines are as follows:

• Orders within India: 5–7 business days.

• International orders: 12–14 business days.

These timelines are estimates and may vary depending on your delivery location, courier partner, customs clearance procedures and other logistical factors.

Business days exclude Sundays and public holidays, unless otherwise specified by our logistics partners.

 

4. Order Processing & Dispatch

Orders are processed after successful payment or, for eligible COD orders, after order confirmation where required.

Once your order has been dispatched, the delivery process is handled by our logistics partners. Any tracking information available will be shared with you through the contact details provided at checkout.

Please ensure that your shipping address, pin code, email address and phone number are accurate when placing your order. JOYT cannot be held responsible for delivery delays or failures resulting from incorrect or incomplete information provided by the customer.

 

5. Delivery Attempts & Undelivered Orders

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Please ensure your delivery address, pin code and contact details are accurate, and that someone is available to receive your parcel. Customers are requested to respond to calls or messages from our delivery partners when necessary.

If a prepaid or Cash on Delivery (COD) order cannot be delivered due to a customer-related issue — such as recipient unavailability despite reasonable delivery attempts, refusal to accept the parcel or an unclaimed shipment — we may offer one re-shipment attempt for ₹199.

• We'll confirm the applicable fee, delivery address and arrangements before collecting payment.

• Re-shipment will proceed only after your confirmation and payment.

• If the re-shipment attempt also fails due to a customer-related issue, applicable delivery and re-shipment fees paid will be non-refundable, subject to applicable law.

• For COD orders, repeated delivery failures or refusals may result in restrictions on COD availability for future purchases.

If the delivery failure is attributable to JOYT or our courier partner, we'll review the circumstances and provide an appropriate resolution, including a refund where applicable.

We appreciate your understanding and cooperation in helping us deliver your order successfully.

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6. Delays & Circumstances Beyond Our Control

While we make every reasonable effort to deliver orders within the estimated timelines, delays may occur due to weather conditions, natural disasters, public holidays, courier disruptions, operational issues, customs clearance or other circumstances beyond our reasonable control.

We appreciate your patience and understanding in such situations.

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7. International Customs & Import Charges

International customers are responsible for understanding and complying with the import regulations applicable in their destination country.

Any customs duties, import taxes, tariffs, brokerage fees or other charges imposed by the destination country are not included in the product price or shipping charges unless explicitly stated otherwise.

JOYT is not responsible for delays, additional costs or delivery restrictions arising from customs inspections or destination-country regulations.

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8. Contact & Customer Support 💌

We're happy to help! For questions regarding shipping, delivery, payment methods or an existing order, please contact our support team:

Brand: JOYT | Joy Of Your Tails
Business: PRISMOTAILES LLP
Email: shop.prismotailes@gmail.com
WhatsApp: +91 9873639599
Instagram: @joyofyourtails

Please include your order ID when contacting us so we can assist you more efficiently.

 

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We're a small, hands-on team and personally attend to customer messages. We aim to acknowledge customer queries and complaints within 24–48 hours.

Formal consumer grievances will be acknowledged and addressed within applicable legal timelines, including acknowledgement within 48 hours and redressal within one month where required.

 

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Our Promise to You ❤️

Your pet is family, and we want your JOYT experience to feel that way. We'll do our best to keep you informed, explain your options clearly and handle every concern fairly.

Nothing in this policy excludes or restricts consumer rights or remedies that cannot legally be excluded or restricted.

 

 

Thank you for choosing JOYT. Here's to happier pets and wagging tails! 🐾

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With love,
Team JOYT

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Last updated: 21 October 2026

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JOYT reserves the right to update this policy from time to time. Any revisions will be published on our website and will apply as stated in the updated policy. The version live on our website at the time of your order applies.

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