Privacy Policy

JOYT | Joy Of Your Tails 🐾

At JOYT, your trust matters to us just as much as your furry friend's happiness! ❤️ We respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, when we share it and how we work to keep it safe when you visit our website, place an order or contact us.

JOYT operates under PRISMOTAILES LLP through the parent company's website.

1. Information We Collect

When you shop with us or get in touch, we may collect the following information:

Contact details: Your name, mobile number, email address and delivery/billing address.
Order details: Products purchased, sizes selected, order history, delivery status and customer service requests.
Payment information: Payment status, transaction references and information needed to process refunds. Payment details are handled by the relevant payment provider where applicable.
COD and refund details: Information required to process Cash on Delivery orders and eligible refunds, including bank account or UPI details when necessary.
Communications: Messages, photos or videos you voluntarily send us regarding sizing, orders, exchanges, refunds or product issues.
Website information: Certain technical information, such as device, browser, website usage and cookie data, may be collected depending on the website tools and settings in use.

We collect information that is reasonably necessary to operate our store, fulfil orders, provide support and meet applicable legal obligations.

2. How We Use Your Information

We use your information to:

Process and deliver your orders.
Send order confirmations and delivery updates.
Contact you about sizing, exchanges, returns, refunds or delivery issues.
Process eligible refunds, including COD refunds.
Respond to your emails, WhatsApp messages and other customer enquiries.
Improve our website, products and shopping experience.
Prevent fraudulent transactions and protect our business and customers.
Maintain business, accounting and tax records.
Meet legal and regulatory requirements.

We may also send promotional messages where permitted by law and, where required, with your consent. You can ask us to stop promotional communications at any time.

3. Payments and Order Delivery

To complete your purchase, relevant information may be shared with the service providers involved in payment processing, shipping, delivery and order fulfilment.

For COD orders, your name, phone number and delivery address may be shared with the courier partner to complete delivery.

If you're eligible for a COD refund, we may contact you to collect the bank or UPI details needed to process it. Please share these details only through the communication channel we identify as appropriate, and never share your UPI PIN, OTP, card PIN or banking password.

We do not use your payment or banking details for purposes unrelated to the relevant transaction, except where permitted or required by law.

4. When We Share Your Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when needed to operate JOYT, including:

Website hosting and e-commerce service providers.
Payment gateways and payment service providers.
Courier and logistics partners.
IT, security, analytics and customer support providers, where used.
Accountants, professional advisers or authorities where necessary for legal, accounting or regulatory purposes.

We aim to share only the information reasonably necessary for the relevant purpose. Service providers may process information according to their own privacy terms and applicable contractual or legal obligations.

We may also disclose information when required by law or when reasonably necessary to protect our legal rights, customers or business.

5. Cookies and Website Technologies

Our website may use cookies or similar technologies to help it function, remember preferences, understand website usage and improve your shopping experience.

Depending on the tools enabled on the website, these technologies may also support analytics or advertising.

You can manage cookies through your browser settings and any cookie controls made available on the website. Disabling certain cookies may affect some website features.

6. Marketing and Social Media

If we send you promotional communications, you may opt out by following the unsubscribe instructions, where available, or by contacting us.

If you contact us through Instagram, WhatsApp or another social platform, your interaction may also be governed by that platform's own privacy policy and settings.

Please avoid sharing sensitive personal or financial information in public comments or social media posts.

7. How We Protect Your Information

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no website, online service or electronic transmission can be guaranteed to be completely secure. We encourage you to keep your account credentials and personal information safe and to contact us if you suspect that your information has been misused.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, resolving disputes, accounting, tax and other legal requirements.

When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law, subject to any lawful retention obligations.

9. Your Privacy Choices and Rights

Depending on applicable law, you may be able to request access to, correction of or deletion of your personal information, withdraw consent where processing is based on consent, or raise concerns about how your information is handled.

Some information may need to be retained where required for legal, tax, accounting, fraud-prevention or dispute-resolution purposes.

To make a privacy-related request, contact us using the details in Section 11. We may need to verify your identity before acting on your request.

10. Children's Privacy

Our website and products are intended for people who can legally make purchases. We do not knowingly seek to collect children's personal information without appropriate authorisation where required by law.

If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action.

11. Contact Us

Have a question about your privacy or how your information is handled? We're happy to help. ❤️

Brand: JOYT | Joy Of Your Tails
Business: PRISMOTAILES LLP
Email: shop.prismotailes@gmail.com
WhatsApp: +91 98736 39599
Instagram: @joyofyourtails

Please include enough information for us to understand your request. We aim to acknowledge customer queries within 24–48 hours.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features or legal requirements. The latest version will be published on our website with the updated date.

We encourage you to review this page occasionally so you know how your information is handled.

Thank you for trusting JOYT. We're here to make shopping for your furry family a happy and safe experience! 🐾❤️

Last updated: 21 October 2026

JOYT reserves the right to update this policy from time to time. Any revisions will be published on our website and will apply as stated in the updated policy. The version live on our website at the time of your order applies.